Refund policy
SoulCode Kenya: Returns & Exchanges Policy
We offer a 7-day return window from the date of delivery. To be eligible, items must be unused, in original packaging, and accompanied by proof of purchase.
To initiate a return, contact us at soulcodekenya@gmail.com. If approved, we'll provide a return label and instructions. Returns sent without prior approval will not be accepted.
For any inquiries, feel free to reach us at the same email address.
Damaged or Incorrect Items
Please inspect your order upon arrival. If an item is damaged, defective, or incorrect, notify us immediately so we can resolve it with care and speed.
Non-Returnable Items
We do not accept returns on:
- Custom or personalized products
- Beauty or personal care items
- Hazardous materials or flammable goods
- Sale items or gift cards
For item-specific concerns, email us directly and we’ll support with clarity.
Exchanges
For fastest processing: return your item, and once approved, place a new order for your preferred replacement.
Refunds & Store Credit
All approved returns are eligible for in-store credit only. We do not offer cash refunds. You’ll be notified once your return is received and processed.
